Clear Answers
Practical Help

Most small-business website projects take approximately six to ten weeks from the project kickoff. The timeline depends on your package, number of pages, required features, availability of materials, and how quickly feedback and approvals are provided.

Once your proposal is approved, the setup payment required to begin is received, and we have the necessary information, we’ll confirm your kickoff date and expected completion schedule.

Every project includes professional design and development, mobile-friendly construction, essential forms, testing, and launch support. Strategy, copywriting, local-search preparation, integrations, and other features vary by package and are clearly outlined in your proposal.

Yes. Your website will be designed to work across phones, tablets, laptops, and desktop computers. We pay particular attention to mobile readability, navigation, buttons, forms, and load performance.

Yes. Professional copywriting is included with our Business Builder and Custom Growth packages. We’ll learn about your business and customers, then develop clear website content that explains your value and encourages visitors to take action.

Yes. We provide managed website hosting and can help connect, configure, or register your domain name. Whenever possible, your domain will be registered in your name so you retain control of it.

Every monthly plan includes managed hosting, security monitoring, routine maintenance, software updates, backups, and access to support. Content updates, performance reviews, and growth-focused services vary by package.

Yes. Industry Ignitors provides websites as an ongoing managed service rather than a one-time build-and-handoff project. The monthly plan keeps your website hosted, protected, maintained, and supported after launch.

Support requests are reviewed as quickly as possible during normal business hours, with urgent website problems receiving priority. We’ll acknowledge your request, explain what is needed, and keep you informed until it is resolved.

Yes. We can update text, images, services, staff information, forms, and other routine website content. The amount of ongoing update time depends on your package, while larger additions or new functionality may require a separate estimate.

Contact us and we’ll investigate. If the issue involves the website, hosting, security, or software we manage, we’ll work to restore normal operation as quickly as possible. If an outside service is responsible, we’ll help identify the problem and coordinate the next steps.

Website pricing has two parts: a one-time setup investment and an ongoing monthly plan. The setup investment covers planning, design, development, testing, and launch. The monthly plan covers hosting, security, maintenance, support, and the ongoing services included with your package.

Once your initial website build is completed and paid in full, you can cancel your ongoing managed website plan with 30 days’ written notice. Service and applicable charges continue through the notice period.

We’ll confirm your service end date and explain the steps for taking over your website. Cancellation does not include a refund of completed work or previously provided services.

Yes. You own your business content, brand materials, and domain registration rights. Once your setup investment is paid in full and your website is completed, you also own the finished website and the custom work created for your project.

While your managed website plan is active, Industry Ignitors handles website administration, hosting, security, and technical settings. Third-party software, licensed assets, and subscriptions remain subject to their providers’ terms and may require replacement licenses if you move to another provider.

Industry Ignitors retains exclusive administrative access while we manage your website. This allows us to maintain a consistent, secure environment and prevent changes that could interfere with its operation.

When you need an update, send it to us. We’ll handle changes according to your package’s included services. If you end your managed website plan, we’ll provide the transferable website files and database so you or your new provider can take over.

Yes. Once your website is completed and your setup investment is paid in full, we’ll provide a standard export of your website files and database and help hand over control of your domain.

You or your new provider will arrange replacement hosting and any required software licenses, subscriptions, or API accounts. Tools supplied through Industry Ignitors may need to be replaced or reconfigured. Additional migration or rebuilding work can be quoted separately.

Hosting and management end after your 30-day cancellation notice period unless you arrange a paid extension. We’ll retain a recovery copy for an additional 30 days before deleting it from active storage. Backup copies may remain until they expire under our backup schedule.

We accept common electronic payment methods, including ACH transfers and major credit or debit cards. Available payment options and due dates will be shown clearly on your proposal and invoices.